Guest Information

We look forward to welcoming you to the venue!

Do you allow pets in the rooms? Can I book an early check-in? We’re sure you have lots of questions and our FAQs is the perfect place to find your answers.

Find answers to your questions

What is our cancellation policy? And what age do we class children as? Find our booking policies here for you to check.

View our booking policies

We are surrounded by some lovely places to eat and drink, including our local pub ‘The Knot Inn’ just a short drive from the venue where you may even find some of our familiar Heaton House Family!

Local Eateries

We highly recommend pre-booking your taxi to and from the venue due to our scenic location, we have lots of local companies who will be able to help with your journey.

View our local taxi companies

Staying on our campsite? Download our map here! Closer to your stay our accommodation team will contact you with your pitch number and any other required information you may need.

Download our campsite map

If you are staying on our campsite, there’s just a few rules that our guests need to abide by to ensure a pleasant stay for everyone and to keep our animals safe.

Campsite Rules